A. Parasuraman

Researcher Next ID · RN-005364

Researcher · Business, Management and Accounting

Chennai, India

Not currently recruitingFunding unknown

Research interests

Business, Management and Accounting

Social Sciences

Decision Sciences

Customer Service Quality and Loyalty

Digital Marketing and Social Media

Consumer Retail Behavior Studies

Technology Adoption and User Behaviour

Service and Product Innovation

The Behavioral Consequences of Service Quality
Journal of Marketing · 1996 · https://doi.org/10.2307/1251929
The Behavioral Consequences of Service Quality
Journal of Marketing · 1996 · https://doi.org/10.1177/002224299606000203
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
Zenodo (CERN European Organization for Nuclear Research) · 1988 · https://doi.org/10.5281/zenodo.14579729
A Conceptual Model of Service Quality and Its Implications for Future Research
Journal of Marketing · 1985 · https://doi.org/10.2307/1251430
A Conceptual Model of Service Quality and Its Implications for Future Research
Journal of Marketing · 1985 · https://doi.org/10.1177/002224298504900403

No projects listed.