Bo Edvardsson

Research interests

Publications

• Service Ecosystem Design: Propositions, Process Model, and Future Research Agenda

  Journal of Service Research · 2020 · 10.1177/1094670520952537

• A systems perspective on markets – Toward a research agenda

  Journal of Business Research · 2017 · 10.1016/j.jbusres.2017.03.011

• Innovation in service ecosystems—Breaking, making, and maintaining institutionalized rules of resource integration

  Journal of Business Research · 2016 · 10.1016/j.jbusres.2016.02.029

• Design for Value Co-Creation: Exploring Synergies Between Design for Service and Service Logic

  Service Science · 2014 · 10.1287/serv.2014.0068

• Institutional logics matter when coordinating resource integration

  Marketing Theory · 2014 · 10.1177/1470593114534343

• A new conceptualization of service innovation grounded in S‐D logic and service systems

  International Journal of Quality and Service Sciences · 2013 · 10.1108/17566691311316220

• Co‐creation in Radical Service Innovation: A Systematic Analysis of Microlevel Processes

  Journal of Product Innovation Management · 2012 · 10.1111/j.1540-5885.2012.00971.x

• Customer integration within service development—A review of methods and an analysis of insitu and exsitu contributions

  Technovation · 2011 · 10.1016/j.technovation.2011.04.006

• Expanding understanding of service exchange and value co-creation: a social construction approach

  Journal of the Academy of Marketing Science · 2010 · https://doi.org/10.1007/s11747-010-0200-y

• A customer‐dominant logic of service

  Journal of service management · 2010 · https://doi.org/10.1108/09564231011066088

• Match or Mismatch: Strategy-Structure Configurations in the Service Business of Manufacturing Companies

  Journal of Service Research · 2010 · 10.1177/1094670509353933

• Drivers of customers' service experiences: a study in the restaurant industry

  Managing Service Quality · 2010 · 10.1108/09604521011041961

• Value in use through service experience

  Managing Service Quality · 2008 · 10.1108/09604520810859184

• Service quality: beyond cognitive assessment

  Managing Service Quality · 2005 · 10.1108/09604520510585316

• Service portraits in service research: a critical review

  International Journal of Service Industry Management · 2005 · https://doi.org/10.1108/09564230510587177

• Cocreating Customer Value Through Hyperreality in the Prepurchase Service Experience

  Journal of Service Research · 2005 · 10.1177/1094670505279729

• New service development: learning from and with customers

  International Journal of Service Industry Management · 2004 · https://doi.org/10.1108/09564230410564948

• Critical incident techniques

  International Journal of Service Industry Management · 2001 · 10.1108/eum0000000005520

• Frequency of negative critical incidents and satisfaction with public transport services. I

  Journal of Retailing and Consumer Services · 2001 · https://doi.org/10.1016/s0969-6989(00)00003-5

• New Service Development and Innovation in the New Economy

  · 2000

• The effects of satisfaction and loyalty on profits and growth: Products versus services

  Total Quality Management · 2000 · 10.1080/09544120050135461

• Quality in new service development: Key concepts and a frame of reference

  International Journal of Production Economics · 1997 · 10.1016/s0925-5273(97)80765-7

• Key Concepts for New Service Development

  Service Industries Journal · 1996 · https://doi.org/10.1080/02642069600000019

• Analysis, planning, improvisation and control in the development of new services

  International Journal of Service Industry Management · 1995 · 10.1108/09564239510084923

• Service Breakdowns: A Study of Critical Incidents in an Airline

  International Journal of Service Industry Management · 1992 · 10.1108/09564239210019450

Current projects

No projects listed.