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Robert B. Johnston
Researcher Next ID · RN-040698
Researcher · Business, Management and Accounting
Dublin, Ireland
Accepting doctoral researchersFunding unknown
- Works count
- 327
- Citation count
- 14,080
- H-index
- 58
- i10-index
- 154
Research interests
Business, Management and Accounting
Economics, Econometrics and Finance
Social Sciences
Customer Service Quality and Loyalty
Information Systems Theories and Implementation
Quality and Supply Management
Outsourcing and Supply Chain Management
Global Financial Crisis and Policies
Publications
Cocreating Customer Value Through Hyperreality in the Prepurchase Service Experience
Journal of Service Research · 2005 · https://doi.org/10.1177/1094670505279729
An analysis of international business-to-business relationships based on the Commitment–Trust theory
Industrial Marketing Management · 2002 · https://doi.org/10.1016/s0019-8501(01)00154-7
Current projects
No projects listed.